FAQ
Delivery & Returns
Do you ship worldwide?
Yes, we offer FREE worldwide delivery
How long will it take to get my order?
We will send you a preview of your artwork within 5 working days of placing your order. (Might be a little longer on busy periods)
Please acknowledge it within 48 hours or it will automatically get approved and posted to you.
Delivery estimates from the day you approve your artwork:
UK 2-5 working days
EU 4-8 working days
USA, CA, AUS 4-8 working days
Rest of the world 5-15 working days
Refunds & returns
Due to the personalised nature of the products we make, we cannot offer returns.
Previews are sent for approval and you can request changes till you are 100% happy with your artwork before printing.
If you are unhappy or there is any issues with your item, let us know and we will do our best to resolve the situation.
If you have received the wrong product, incorrect size, or was damaged in transit, we will of course replace it without question.
Please let us know within 48 hours of receiving your order.
Email info@lolaandpops.com with photos of the damage and we can arrange for a replacement to be sent to you pronto.
Damaged order
Oh no! Apologies, we do our best to package our items as securely as possible, but accidents do happen (very rarely).
If your item arrives damaged, please contact us within 48 hours of receiving your order.
Email info@lolaandpops.com with photos of the damage and we can arrange for a replacement to be sent to you pronto.
Artworks
Do you only do cats and dogs?
No, we can do any pet, even humans
Portrait previews
You should expect to receive a preview within 5 working days of placing your order. Might take a little longer on busy periods, check the announcement bar at the very top of the page for updates.
What if I don't like the preview?
Well, that has never happened before! But you can request changes till you are 100% happy with the result.
Do you do human portraits?
Sure! feel free to upload a picture of a person instead of a pet
Portrait sizes
ART PRINTS
A4: 8.3 x 11.7 in / 21 x 29.7 cm
A3: 11.7 x 16.5 in / 29.7 x 42 cm
A2: 16.5 x 23.4 in / 42 x 59.4 cm
A1: 23.4 x 33.1 in / 59.4 x 84.1 cm
CANVAS
A4: 8 x 12 in / 20.32 x 30.48 cm
A3: 12 x 16 in / 30.48 x 40.64 cm
A2: 18 x 24 in / 45.72 x 60.96 cm
A1: 24 x 32 in / 60.96 x 81.28 cm
If you would like a different size let us know
How are the portraits made?
We make different types of portraits, some are made digitally with a series of brush strokes, colour adjustments, effects and blending processes to turn your original photo into a stunning pet portrait. And some are hand painted with watercolours, pastels or graphite then scanned, professionally printed to your chosen size and framed to order.
We use only the highest quality museum grade inks and paper to produce our portraits which is why they look so vibrant.
Is my photo good enough for the portrait?
Please have a look at the Photo Guide first, if you are still not sure get in touch.
We check the photos uploaded with every order, if we need better ones we will email you to request more.
Photos that work best are taken in bright natural light, and at eye-level with your pet.